Technical Service Manager - CP Kelco

Position Summary

The Technical Service Manager leads a team responsible for delivering high-quality technical solutions that are aligned with customer requirements. This role works closely with Sales & Account Management and Category Development teams to ensure that each client's technical needs are adequately met, supporting both the Technical Service of India and broader Sales & Marketing objectives.

Principal Duties & Responsibilities

• Oversee a team of Technical Service professionals, guiding daily operations to ensure quality, innovation and timeliness in client support and solution development.
• Work collaboratively with other Sales & Marketing teams to integrate technical solutions with client goals and expectations.
• Supervise the resolution of complex technical inquiries, providing specialist knowledge, liaising with relevant Innovation & R&D teams and supporting team members as needed.
• Develop and implement training programmes to enhance the team’s technical knowledge and ability to address diverse client needs.
• Contribute to India planning by identifying patterns in client needs and market trends and proposing Technical Service enhancements to maintain a competitive edge.
• Monitor client feedback team performance against KPIs and other metrics, making recommendations to senior management and adjusting processes to meet targets and optimise service delivery.
   

Specialized/Technical Knowledge or Required Skills

• Bachelor’s degree or equivalent experience in Chemistry, Food Science, or a related field. 
• Minimum 10 years of technical services experience in food, chemicals, or industrial ingredients, with a proven track record in developing solutions. 
• Solid analytical skills and business acumen to drive strategic decisions which improve sales performance. 
• Demonstrated ability to work independently and cross-functionally, managing relationships and executing technical services strategies in different locations across the assigned region. 
• Strong understanding of the policies, objectives, operations and related activities within a Technical Service a country to translate them into improvement of business results 
• Specialist knowledge in  relationship management, sales and a key technical/scientific discipline within Technical Service, and broad knowledge of several related disciplines. 
• Coordination of customer requests, including samples, audits, regulatory documentation, and legal agreements. 
• Strong communication skills to persuade and influence stakeholders. The role needs to adapt styles, interpret and explain information to different audiences from inside and outside the organisation who are not familiar with the subject matter. 
• Lead a team of Technical Service professionals within a Large Country. Accountable for meeting team targets, delegating work and managing resources within the team, including line management duties.
• Resolve customer issues that are complex or unusual requiring original thought, research, new approaches and analytical techniques.
• Proven ability to significantly influence India outcomes through effective decision-making for assigned teams
• Provides guidance on applying existing principles and contributes insights to the development of new policies and strategies.