Global Business Process Owner, Order to Cash

Purpose of the Role

The Global Process Owner (GPO) for Order to Cash (OTC) is responsible for defining, standardizing, and optimizing end-to-end OTC processes across the organization.  This role ensures that OTC processes align with business objectives, enhance operational efficiency, and comply with global regulatory requirements. The GPO collaborates with cross-functional teams, IT, finance, and business units to drive consistency, automation, and continuous improvement in OTC processes.

Key Qualifications and Attributes: 

• Strong expertise in Order to Cash processes, including customer care, order management, billing, collections, cash application, and dispute resolution.
• Deep understanding of ERP systems (e.g., Oracle, SAP) and OTC automation tools.
• Experience in global process standardization and implementation across multiple geographies.
• Strong analytical, problem-solving, and process improvement skills.
• Excellent communication and stakeholder management capabilities.
• Ability to lead change management initiatives and drive adoption of best practices.
• Knowledge of financial compliance requirements (e.g., IFRS, GAAP, SOX) and risk management in OTC operations.
• Proven leadership and project management skills, including experience managing cross-functional teams.

Dimensions of Job

• Define and own the global OTC process strategy, ensuring alignment with business objectives.
• Establish governance structures to maintain process consistency and compliance across regions.
• Develop and enforce OTC policies, procedures, and performance metrics.
• Design and implement standardized OTC processes to enhance efficiency and scalability.
• Identify and implement automation opportunities to reduce manual interventions and improve accuracy.
• Continuously monitor and improve processes to drive operational excellence.
• Collaborate with IT and ERP teams to ensure OTC processes are effectively integrated into the ERP system.
• Support system upgrades, enhancements, and new technology implementations for OTC operations.
• Ensure seamless integration between OTC and other financial processes (e.g., Logistics, Procure to Pay, Accounting to Reporting).
• Partner with finance, sales, supply chain, and IT teams to align OTC processes with broader business goals.
• Lead change management initiatives to drive adoption of new processes and technologies.
• Provide training and support to finance teams and end-users to ensure effective implementation of OTC solutions.
• Ensure OTC processes adhere to global financial and regulatory requirements.
• Implement controls and risk mitigation strategies to prevent revenue leakage, fraud, and errors.
• Support internal and external audits by maintaining process documentation and compliance records.
• Define and track key performance indicators (KPIs) to measure OTC process efficiency and effectiveness.
• Conduct root cause analysis for process issues and drive corrective actions.
• Foster a culture of continuous improvement through innovation, feedback, and best practice sharing.

Qualifications

• Bachelor’s degree in Supply Chain Management, Finance, Accounting, Business Administration, or a related field (Master’s degree preferred).
• 10+ years of experience in a key order to cash function such as customer care, credit, finance, accounting, or shared services, with a strong focus on OTC processes.
• Proven track record in ERP implementations and process transformation initiatives.
• Experience in managing global teams and working in a multinational environment.
• Professional certifications such as CPA, CMA, or PMP are a plus.

Location

This role is Hybrid (3 days in office, 2 days work-from-home) and based out of our Atlanta HQ (Cumberland/Galleria)

This role requires up to 50% travel, both Domestic & International