Vendor Master Specialist

Position Summary

Under general supervision of the AP Manager, the Vendor Master Specialist will administer the processing of vendor master requests within Oracle and SAP. Work with vendors and internal customers to ensure vendor master records are accurate and properly created and updated. Oversee AP email and process the postal mail. Teamwork and customer service are part of the department expectations, this includes responding in a timely manner to vendors, internal customers, and departmental inquiries while meeting Service Level Agreement (SLA) metrics. Support AP projects, as needed.

Flexible Work Arrangement: This role is eligible for a hybrid work arrangement working three days from the Atlanta, GA office and two days from home each week.

Principal Duties & Responsibilities

• Monitor requests through the vendor maintenance email addresses and the vendor portal. Ensure accurate and timely completion of the requested action. This includes reviewing the request for the accurate information, documentation, and approvals.
• Use vendor information from the request form and supporting documents to create or update the vendor master in the ERP. Validate the accuracy of the vendor details using a data validation tool and make calls to verbally validate vendor banking information. Document the validation call accurately within the required ERP (Oracle or SAP).
• Manage the AP email and postal mail. Upload invoices to the AP automation software (Basware) and email statements as needed. Process miscellaneous mail as required.
• Respond to or escalate requests from vendors, business, or department inquiries.  Resolve vendor master data preventing timely payment issuance.
• Assist in converting vendors from check to ACH, work with vendors to submit invoices electronically allowing for a more automated process and timely payments.
• Suggest improvements to AP processes to find efficiency.
• Assist, as needed, with projects related to improvement of Accounts Payable.
• Support the integration of new entities/business units to the ERP systems (as it relates to AP process) and AP automation software (Basware), as needed.
• Work with AP Manager and Sr Global Business Services (GBS) Manager to implement and maintain systems, procedures, and policies, including accounts payable functions to ensure adherence to company guidelines.
• Create and maintain Standard Operating Procedure (SOP) documents, and review/update annually.
• Assist other team members, as needed.
• Perform any other related duties and assignments as required.

Education, Specialized Knowledge & Required Skills

Required:

• High school diploma or GED required with 3+ years of Accounts Payable experience or equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved
• 3+ years of Vendor Master experience
• SAP and Oracle Accounts Payable experience
• Experience working in a high volume and fast paced environment
• A thorough understanding of a Procure to Pay process
• Strong organizational, analytical and account reconciliation skills
• Strong team player with good communication skills
• Advanced Microsoft Office skills, including Excel, Word, and PowerPoint; 10-key proficient
• Ability to handle confidential information in a discreet and professional manner
• Ability to work with vendors and employees at all levels of the organization effectively, promptly, and professionally, with a customer service mindset
• Ability to make decisions in logical and rational manner; demonstrates good judgement and stays collected under pressure
• Ability to gather facts, analyze problems in depth and break down into components
• Ability to multitask, adapt to and operate in a fast-paced, changing environment with a commitment to deadlines
• High integrity and strong work ethic
• Creative, contributes to new processes, policies, generates new approaches to problems and better ways of work

Preferred:

• Bachelor's degree in accounting or similar field of study
• Basware Software, or related AP automation software, experience

#LI-Hybrid