Commercial Operations Manager

Position Summary

The Commercial Operations Manager establishes and manages clear, consistent, and controlled commercial processes at Huber Engineered Woods. This role will work closely with HEW Leadership to establish priorities, map current workflows and evolve the processes that involve significant monetary flow and are critical to commercial success. Working across Sales, Marketing, Finance, Inside Sales, IT, and other participating functions, this individual brings practical process management expertise, independent leadership, and a passion for continuous improvement.

Principal Duties & Responsibilities

• Map and document current commercial processes from initiation through completion, including inputs, outputs, systems, decisions, approvals, handoffs, and exceptions.
• Identify process dependencies between Sales, Marketing, Customer Service, Finance, Supply Chain, and IT.
• Independently lead process improvement projects. Define scope, deliverables, milestones, and resource needs; coordinate stakeholders, manage dependencies, and communicate progress, risks, and results, reporting on project progress to leadership.
• Establish and maintain end-to-end process ownership with functional leaders. Define who is accountable for overall performance and who executes, reviews, and approves each step; resolve gaps or overlaps in responsibility.
• Where applicable, administer and/or manage commercial operation processes, including sales incentive plans, price lists, functional discounts and surcharges, project quotes, and rebate programs. Coordinate participants, monitor deadlines and accuracy, while driving issue resolution.
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Principal Duties & Responsibilities cont.

• Evaluate workflows to identify bottlenecks, unnecessary work, root causes of errors, and control gaps. Develop and prioritize improvements based on business impact, risk, effort, and feasibility.
• Establish and monitor KPIs, such as cycle time, accuracy, on-time completion, rework, and control exceptions. Use results to identify issues and verify that improvements are sustained.
• Support data quality monitoring and issue resolution, while partnering with IT on data governance policies.
• Create and maintain practical process maps, standard operating procedures, responsibility assignments, and supporting documentation. Keep them current as programs, systems, and requirements change.
• Evaluate technology, automation, and AI opportunities with IT and business partners. Define business requirements, assess expected benefits, coordinate testing and implementation, and ensure solutions meet company data, security, and control requirements.
• Facilitate internal audits as requested.
• Support future ERP implementation efforts for affected commercial processes.

Requirements

• Bachelor’s degree in Business Administration, Operations Management, Finance, Industrial Engineering, or a related field, or equivalent relevant experience.
• Approximately five or more years of experience in business process management or process improvement, preferably within sales or commercial operations.
• Demonstrated experience mapping existing workflows, defining process responsibilities, implementing improvements, and managing ongoing process performance.
• Proven ability to independently lead cross-functional projects from problem definition through implementation and deliver measurable results with limited day-to-day direction.
• Strong analytical and problem-solving skills, including root cause analysis, KPI development, and the ability to translate findings into practical actions.
• Ability to facilitate working sessions, gain alignment, and influence contributors across functions without direct reporting authority.
• Clear written and verbal communication skills, with the ability to produce usable documentation and train participants in the process.
• Proficiency with Excel and process mapping or workflow documentation tools, and experience working with business systems and operational data.
• Self-starter who brings structure to ambiguous problems, sets priorities, follows through on commitments, and exercises sound judgment with confidential commercial and financial information.

Preferred Qualifications

• Lean or Six Sigma certification.
• Prior experience with Oracle EBS application implementation and/or support is a plus.
• Familiarity with ERP systems and collaboration with IT on requirements, testing, and process changes.
• Experience implementing workflow automation, reporting tools, or AI applications to improve business processes.

Experience in manufacturing, building materials, distribution, or another B2B environment.