Education and Training Manager

Position Summary

The Education and Training Manager will provide technical and application-based product training that supports HEW associates and select external customers. The primary focus of this role is preparing sales staff and other individuals/teams at HEW for success in their roles, and potentially expanding into developing and implementing training programs for specifiers and installers of HEW products. Working with colleagues throughout HEW, the incumbent will analyze the training needs of various constituent groups and develop relevant training to support their roles, and when the need arises, do the same for external users and customers. Because this is an individual contributor role, the E&T Manager will collaborate most closely with members of the technical services team and others throughout HEW to develop and deliver training content. This role has administrative duties related to managing continuing education programs, training events, and the mobile learning platform. Other related duties as assigned. This is a hybrid position.

Key Competencies, Motivators & Requirements

Defines success as the ability to help others succeed.
• Experienced in developing and leading: 1) in-person hands-on training activities, 2) experiential learning, 3) virtual learning, and 4) video-based education and training.
• Possess: 1) instructional design and content creation ability, 2) ability to work in a detailed administrative capacity with typical business software, and 3) a “helping” attitude with attention to detail.

• Deliver New Hire Training events as needed: design training segments; work with subject matter experts (SME) for content development and delivery; manage event logistics and vendors; build and assemble training mockups; schedule, plan, and communicate event details; maintain inventory of mock-ups and event-related supplies at offsite storage facility.
• Develop mobile learning platform strategy: create and deploy content, manage administrative duties associated with platform, manage user base, and maintain relationship with vendor success manager.
• Manage continuing education (CE) programs with the American Institute of Architects, the International Code Council, and state licensing agencies: create/refresh content with SMEs, register CE courses, manage credit reporting process.
• Develop video-based learning content as needed (mostly outsourced): collaborate with outside vendor(s) to define scope, develop production plans, write scripts, direct talent, capture content with HEW audio-visual equipment, and provide direction on the editing process.

Desired Requirements

• Bachelor's degree from an accredited university or college in Education, Instructional Design, Construction Management, Business, or a related field.
• 3+ years experience analyzing training needs and developing training programs consistent with the adult learning process.
• 2+ years experience with light-frame wood construction (single- and multi-family) and installation of wood frame products.
• Performs general physical activities; must be able to lift/handle up to 50 lbs.