Technical Service Manager

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Date: Jan 14, 2022

Location: Fairmount, GA, US

Company: JM Huber Corporation

Portfolio Business: Huber Engineered Materials 

J.M. Huber Corporation is one of the largest privately held, family-owned companies in the United States. Established in 1883, we are a diversified, global supplier of specialty and commodity chemicals, hydrocolloid solutions, engineered wood products and natural resources to customers spanning a wide variety of industries. With approximately $2.3 billion in sales and 4,000 employees worldwide, we have a material presence in more than 20 countries.

Position Summary

We are seeking a Technical Service Manager to join our Fire Retardant Additives R&D group. This is first and foremost a customer-facing role and will be primarily responsible for working closely with customers to provide technical support and serve as a technical expert on cross-functional teams to drive new business development. The ideal candidate must be a highly motivated self-starter with a strong background in polymer and/or inorganic chemistry, experience in plastics engineering, and a passion for teamwork and customer service.

Travel: 30%. Must be able to travel domestically and internationally, as required.
Location: Fairmount, GA (30 miles north of Atlanta, GA) 
Relocation: Available

Principal Duties & Responsibilities

•    Lead customer technical service activities related to thermoplastics technologies focusing on building/construction, Electrical & Electronic, and reusable plastic packaging applications.  
•    Build and maintain strong customer relationships.  
•    Lead customer complaint investigations and product performance troubleshooting activities. Provide technical support at customer production trials.  
•    Help drive new business development by providing strategic recommendations for new and existing Huber products through technical presentations and papers.  
•    Lead cross-functional product development projects from ideation through manufacturing scale-up and commercialization.  
•    Leverage technical skills and customer needs to propose and champion innovative new product concepts.  

Specialized/Technical Knowledge or Required Skills

Required Skills

•    MS degree in Chemistry, Polymer Chemistry, Chemical Engineering, or related field with 3+ years of industrial experience. PhD degree preferred.  
•    2+ years of experience with customer technical service in the chemical or plastics industries.  
•    Excellent technical communication skills with a recent track record of authoring conference presentations and papers.  
•    Experience with new product development and commercialization.  
•    Experience with managing cross-functional projects.  
•    Supervising laboratory technicians or entry level professionals.  
•    Strong commitment to safety, environmental responsibility, and sustainability.  
•    Excellent oral and written communication skills

Preferred Skills

  • Experience with the use of thermoplastic compounds in building/construction, Electrical & Electronic, and reusable plastic packaging applications (Thermoplastic roofing, Architectural Building Panels, Injection Molded Electrical Enclosures, Plastic storage containers and pallets, etc.)
  • Knowledge of polyolefin and elastomer chemistry.
  • Knowledge of functional fillers for polymer compounds: chemistry, manufacturing, and characterization.
  • Knowledge of fire protection chemistry, fire retardant additives, and fire testing methodologies.
  • Understanding of polymer testing, polymer additives, chemical techniques for polymer additive characterization.

Our employees are our strongest asset, and their safety, health, and well-being is our highest priority. We respect the individual by providing opportunities for professional and personal development. Our Principles drive us to create an inclusive workplace where employees share core values, show dignity and respect toward others, and work hard to achieve their best performance.  

J.M. Huber Corporation is an EEO / AAP employer. Pre-employment drug screening is required


Nearest Major Market: Calhoun