Director, Commercial Ops, APAC

Position Summary

Supervisory Org: Commercial Ops - APAC

Hiring Manager: Remington Zhu

Location:  APAC

Tate & Lyle Grade: 7

Primary Recruiter: Angela Naunova - Hristovski, angela.naunova-hristovski@cpkelco.com

We will be accepting internal applicants until 2/13/2025

The Regional Commercial Operations Lead supports the regional sales organizations to enhance their effectiveness in meeting sales targets in the region. This role works closely with senior sales leads in the region to enhance sales and operational efficiency by working across categories to oversee key commercial processes and planning cycles while supporting day-to-day customer relationship management, and act as the key interface to the Commercial Excellence COE to lead the consistent development & deployment of sales enablement tools developed by the COE. The Regional Commercial Operations Lead also leads the Regional Sales Operations team and Inside Sales team, where appropriate. 

Principal Duties & Responsibilities

Support sales organization to enhance effectives in meeting sales targets
•    Lead cross-category planning of contracting cycle 
•    Oversee the preparation of sales performance reports and forecasts, ensuring data accuracy and reliability for senior management.
•    Lead cross-category allocation process (when required): how to allocate resources to categories and customers in line with our customer segmentation strategy and regional profitability targets
•    Lead deployment of commercial tools and methodologies developed / selected / deployed by Commercial Excellence COE
o    Key interface with Commercial Excellence COE to provide input into tool development and selection
o    Develop deployment plan in-region, aligned to global plans and regional priorities
o    Drive and manage real and consistent adoption of tools among commercial teams
•    Lead Sales Ops team in region
o    Manage internal and external contract agreements with our customers, ensuring internal and external audit compliance is met
o    Customer account management, sales reporting, onboarding new sales force, and providing continuous sales training to the sales force
o    Day to day management of Sales Operations team members (approx. 5 ppl, regionally dependent)
•    Deploying Sales Force Dot Com to the region and ensuring compliance 
•    Lead Inside Sales (where applicable)
•    Short-term: Monitor and track commercial integration process: synergy execution, deployment of central tools or programs
o    Key interface to IMO (in Commercial & Transformation)

Specialized/Technical Knowledge or Required Skills

Bachelor’s degree or equivalent experience.
•    Expert knowledge in multiple related specialised fields, disciplines, tools and approaches within the function.
•    Advanced communication skills to convey highly complicated and sometimes commercially sensitive information with a diverse audience
•    Ability to manage programs and deployment activities, and balance global frameworks and local realities to achieve a common goal
•    Able to significantly influence the decision-making for a specific region
•    Able to solve highly complex problems which require advanced decision-making, original thought and new solutions.
•    Proven ability to effectively influence and negotiate with internal stakeholders, including the Executive Committee (ExCo) and Leadership Team.